Building Digital Experiences
that Drive Loyalty in Hospitality

SpeakersAgendaSponsorsACCESS RECORDING

Event Recording

The average customer loyalty rate is 20%, but loyal customers contribute up to 65% of total sales revenue – representing a massive opportunity for the hospitality industry.

Watch our webinar as we explore how to create digital experiences that foster customer loyalty in the hospitality sector. We’ll delve into strategies for translating your offline brand experience to the digital world and discuss effective rewards programs that deliver a strong return on investment.

Building loyalty goes beyond rewards — it’s about creating an experience that keeps customers coming back.

Hyper-personalisation

How to realistically  achieve hyper-personalisation in hospitality

What you'll hear about

Community building

Going beyond loyalty and building a community through social and being part of the conversation. 

Measuring ROI in Loyalty

The key metrics to track customer loyalty including CLTV and CSAT.   

Real-world case studies

Examples of how businesses have achieved significant results through effective loyalty programs.

Mark Lillicrapp

Chief Technology Officer


Propeller

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ACCESS RECORDING

Speakers

Ellie Strestik

Social Media & Influencer Manager


Propeller

Dominic Rosenfeld

Commercial Director


Pepper


Jamie McIntyre

Head of Sales


Pepper