Building Digital Experiences
that Drive Loyalty in Hospitality
Wednesday 4th December 11am | Online
The average customer loyalty rate is 20%, but loyal customers contribute up to 65% of total sales revenue – representing a massive opportunity for the hospitality industry.
Join us for our upcoming webinar as we explore how to create digital experiences that foster customer loyalty in the hospitality sector. We’ll delve into strategies for translating your offline brand experience to the digital world and discuss effective rewards programs that deliver a strong return on investment.
Building loyalty goes beyond rewards — it’s about creating an experience that keeps customers coming back.
WHEN
WHERE
TIME
Wednesday 4th December
Online
11AM - 11.45AM
EVENT DETAILS
Hyper-personalisation
How to realistically achieve hyper-personalisation in hospitality
What you'll hear about
Community building
Going beyond loyalty and building a community through social and being part of the conversation.
Measuring ROI in Loyalty
The key metrics to track customer loyalty including CLTV and CSAT.
Real-world case studies
Examples of how businesses have achieved significant results through effective loyalty programs.
Mark Lillicrapp
Chief Technology Officer
Propeller
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Agenda
11.00am: Introduction
Mark Lillicrapp, Propeller
11.05am: Hyper-personalisation that drives Loyalty
Dominic Rosenfeld, Pepper
Jamie McIntyre, Pepper
Speakers
11.25am: Building a Loyal Community
Mark Lillicrapp, Propeller
Ellie Strestik, Propeller
11.40am: Questions
11.45am: Close
Mark Lillicrapp, Propeller
Ellie Strestik
Social Media & Influencer Manager
Propeller
Dominic Rosenfeld
Commercial Director
Pepper
Jamie McIntyre
Head of Sales
Pepper